FAQs

We get it, choosing the right digital partner is a big decision. Here are some of the most common questions we hear and the 30,000 foot flyover answer.

Getting Started

Timelines, process, and the platforms we build on.

  • With your assets ready (logos, images, content), a simple custom site can launch in as little as two weeks. Fast feedback from your end speeds things up. Larger or more complex builds take longer, and we lay out every phase so you always know where things stand.
  • Your website is your hardest-working salesperson, available 24/7 to attract leads, build trust, and represent your brand. A well-built one makes you more credible, more findable, and easier to do business with.
  • All the major ones: Craft CMS, WordPress, ExpressionEngine, Webflow, Drupal, Shopify, Squarespace, Wix, and Directus. We'll recommend the best fit for your goals and how hands-on you want to be with your site.
  • Simple and transparent. We start with a discovery call, map out your goals, and keep you updated at every step. Feedback is always welcome, and we're never more than a call or message away.

Your Website

What’s built in: accessibility, mobile, and hosting.

  • Accessibility means your site works for everyone, including people with visual, hearing, cognitive, or physical disabilities. It widens your audience, helps your SEO, and keeps you compliant with regulations like the ADA.
  • We recommend hosting with Rudder for the best performance, security, and support, since it's all handled in one place. Prefer another host? We'll work with it and make sure the site runs well either way.
  • Yes, always. Over half of web traffic is mobile, so every site we build is fully responsive and works cleanly across phones, tablets, and desktops.

Maintenance & Support

How we keep your site healthy long after launch.

  • You get direct access to a real person by phone, email, or text, not a queue. That includes the small stuff: content updates, tweaks, and incremental improvements, so little changes don't pile up into an expensive redesign later.
  • Updates, security patches, backups, performance checks, content tweaks, and ongoing improvements. It's about keeping your site healthy, fast, and reliable, not just fixing things when they break.
  • I fix it. No ticket system, no escalation path, just direct responsibility and a fast response. Your site is actively monitored and backed up, so issues get caught early and recovered quickly.
  • Yes. A website isn't a static asset. It depends on servers, software updates, plugins, and security changes, and without upkeep even a well-built site slowly degrades into a risk. It isn't just peace of mind, it's prevention: most web emergencies come from neglect, and staying ahead of them protects your investment and avoids downtime.
  • There are backups, documentation, and contingency plans in place. Your site never depends on tribal knowledge or one undocumented setup, so there's always a clear break-glass path if it's needed.

Working With Rudder

What it’s like working with a small, focused team.

  • A senior developer can run $150k+ a year plus benefits. With Rudder you get that level of expertise without the overhead, and you only pay for what you need.
  • No. You always own your site, content, and accounts. Maintenance is a relationship, not a trap. If you ever want to move on, everything is documented and transferable.
  • Rudder is intentionally small. You're not passed between departments or account managers. One person owns your site end to end, which cuts risk, miscommunication, and lost knowledge over time.

Our partners trust us with the work that keeps their business running. They stay because the results hold up.